IT Operations A mid-market SaaS company cut Tier-1 IT ticket resolution from 4 hours to 12 minutes with InfraHive InfraHive's AI Workflow Agents took over Tier-1 IT operations—resolving 70% of helpdesk tickets autonomously with zero external data exposure. Result: 4-hour resolution → 12 minutes, 2-day onboarding provisioning → 30 minutes.
